Hi Priya,
We’re truly sorry about your experience. We had reached out to you when we noticed the shipment got split into two boxes and ensured that entire order would get delivered to you. However, the order was returned to us in full and no payment was collected from you.
We completely understand how frustrating this must have been and sincerely apologize for the inconvenience caused. We wished we would have been to solve this with you and get the order delivered. As a small business, nothing matters to us more than for our products to reach our customers.
If you’d like, we’d be happy to resend your order — please write to us at hello@boombay.in.
Warmly,
Team Boombay